Higher Logic Blog
Tags: B2B, B2C, Community Strategy
How to Benchmark Your Online Community Against Itself
Discover why the best way to measure your community’s success is by benchmarking against your own growth. Learn how to assess your community’s progress through lifecycle stages and focus on continuous improvement.
Tags: B2B, B2C, Community Strategy, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: B2B, B2C, Community Strategy
How to Build a Super Fan Program for Your Community
Learn the five steps to creating a super fan program for your community. Gain strategies to identify, engage, and reward your most passionate users.
Tags: B2B, B2C, Community Strategy
What are the Indicators of a Successful Online Community?
While large, engaged, and even rapidly growing communities can look (and even be) successful, none of those measures necessarily indicate a successful or healthy community.
Tags: B2B, B2C, Community Strategy
6 Tasks Every Online Community Manager Should Automate
Discover six smart ways you can automate essential community management tasks to reclaim your time and elevate your member experience.
Tags: B2B, B2C, Community Strategy
Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples)
Learn how to make your online community feel like a natural extension of your brand. Explore 6 ways to customize your platform so that every detail—from colors to messaging—creates a familiar member experience.
Tags: B2B, B2C, Community Strategy
Online Community Branding: The Basics You Can’t Skip
Discover the key elements of creating a consistent brand identity that drives engagement and shapes your community’s culture.
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